FAQs

Orders will normally be dispatched within 1 working day of receipt.




Orders shipped within the mainland UK will usually arrive within 3-5 working days.

Orders shipped outside of mainland UK will arrive within 7-10 days.

Orders shipped to Europe will arrive within 7-22 working days.
Due to Brxit, customers are responsible for duty and customs. 

No, we currently don't ship to countries outside of the UK and Europe. However, you can find our Comfrey Products at Amazon.com for shipping to the USA.

Order

Send an email to info@remedinature.co.uk and our friendly customer support team will promptly assist you. However, please be aware that cancellations may not be available if your package is already shipped. If you would like to cancel an order that has already been shipped, please review our return policy and take the necessary steps to proceed with a product return.

We don't offer exchange on personal care products due to personal hygiene. However, please contact us, we may be able to work something out.

Returns and Refunds

We always try our best to ensure your goods get to you in excellent condition. However, in the rare event that your goods have been damaged in transit, please contact our friendly customer support with your order ID or your name and address and a photo of the damaged goods. Our team member will make arrangements to remedy the situation with lightning speed. For detail information, please visit our Return & Refund page.

Yes. Please contact our customer support team with your order ID or your name and address. Our friendly team member will assist you further. Please note that due to hygiene and safety, we do not accept return products that have been used. For detail information, please visit our Return & Refund page.

Yes. Just send us an email. Our team member will provide you with step-by-step, easy-to-follow instructions.

Once we receive and inspect your goods, we will issue your refund normally within 5 days.

Product

All our products are proudly made in North Yorkshire, UK

All our products are natural cosmetic products. They are not intended to diagnose,
treat, cure or prevent any disease.

Yes.
All our products are backed by our 90 Days Satisfaction Money Back Guarantee.
If for any reason you’re not satisfied with your order, let us know and we will send you a refund.