Return & Refund

Return & Refund Policy

DAMAGES & RETURNS
We always try our best to ensure your goods get to you in excellent condition. However, in the rare event that your goods have been damaged in transit, you must inform us within 10 days of receiving your goods. If 10 days have gone by, unfortunately, we can’t offer you a refund or replacement.

To contact us for damaged goods, please send an email to info@remedinature.co.uk, including your order ID or your name and delivery address and a photo of the damaged items. Our team member will make arrangements to remedy the situation with lightning speed.


FAULTY & RETURNS
We always do our best to ensure the products you ordered are packed. However, in the rare event that you received a faulty item, please contact us as soon as possible.To contact us for receiving faulty goods, please send an email to info@remedinature.co.uk, including your order ID or your name and delivery address and a photo of the faulty items. Our team member will put it right for you with lightning speed.


UNWANTED & RETURNS 

If you change your mind and no longer want the product (which has received in good conditions), you must contact us within 30 days of your purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. You must contact us before you can return the product. Please send an email to info@remedinature.co.uk, including your order ID or your name and delivery address, our customer support team will give you a return ID and an easy-to-follow instruction on how to send a return package.

Please note we cannot accept responsibility for loss or damage to goods being returned to us and you should ensure returns are packed securely and you retain proof of posting until you have a refund and the matter is closed. You will be responsible for paying for your own shipping costs for returning your item in this case. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


REFUNDS (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at info@remedinature.co.uk 

100% SATISFACTION MONEY GUARANTEE
All our products are backed by our 90 Days Satisfaction Money Back Guarantee. If for any reason you’re not satisfied with your product, let us know and we’ll be happy to send a refund.